Refund and Returns Policy

At Buy Cone Sleeves, we are dedicated to delivering high-quality products and ensuring customer satisfaction. However, we understand that there may be instances where a refund is necessary. Please review our refund policy below for more information on the process:

Reporting an Issue: If you encounter any issues with your order, such as receiving incorrect or defective products, please notify us within 3 working days of receiving the order. You can contact us via email at admin@buyconesleeves.com to report the issue. Please provide relevant details about the problem and, if possible, include digital photographs that clearly illustrate the defects or discrepancies.

Assessment of the Issue: Our management team will thoroughly review the reported problem and assess the situation to determine the cause and responsibility.

Resolution Options: If the fault lies with Buy Cone Sleeves, we will offer appropriate solutions, which may include:

• Free Reprint of the Order: If the issue warrants a reprint, we will provide this service at no additional cost to ensure you receive the correct and defect-free products.
• Refund: In cases where a reprint is not feasible or desired, we may offer a refund for the affected portion of the order. This refund will be processed promptly after the issue has been assessed and confirmed.

Return Process: If a reprint or return of the product is necessary, we may request you to ship back the affected items within 7 working days. Please ensure that all relevant documents and product defects, along with the digital photographs provided during the initial reporting, are included for accurate processing.

Non-Refundable Charges: Please note that certain charges, such as setup fees and shipping expenses, may be non-refundable. These charges will be deducted from the refunded amount, as applicable.

Timely Communication: We value open communication throughout the refund process. We encourage you to promptly respond to our inquiries and provide any necessary information to facilitate a smooth resolution.

Final Decision: The final decision regarding refunds and resolutions rests with the Buy Cone Sleeves management team. We are committed to ensuring a fair and satisfactory outcome for our customers.

Contact Us: If you have any questions or concerns regarding refunds, please don’t hesitate to contact us at admin@buyconesleeves.com. Your satisfaction is our top priority, and we are here to assist you every step of the way. Thank you for choosing Buy Cone Sleeves.